House Left Studio · arrivee.app

ARRIVÉE™ Stripe
Setup Guide

For producers using ARRIVÉE ticketing

This guide explains what you need on your Stripe account to use ARRIVÉE for ticketed events. Read the overview first, then use the checklist near the end to confirm your account is ready before deployment.

Section 1

How ARRIVÉE Works with Your Stripe Account

ARRIVÉE uses Stripe Connect to process ticket sales. When you sell tickets through ARRIVÉE, the money flows directly from the ticket buyer into your Stripe account — never through House Left Studio. This protects you in several important ways:

  • You remain the merchant of record for every ticket sale.
  • Ticket money lands in your Stripe account immediately at the time of purchase.
  • You receive your own Stripe 1099-K at year-end.
  • You control your own refund policies and issue refunds independently.
  • Chargeback liability is yours, not House Left Studio's — but so is full ownership of the customer relationship.

House Left Studio collects only the flat $1.50 service fee per ticket as a Stripe platform fee at the time of purchase. We never hold, touch, or have access to your ticket revenue.

Why this matters Some event ticketing platforms collect ticket money on your behalf and pay you days or weeks later. House Left Studio does not. Your money is yours from the moment a ticket is sold.

Section 2

What You Need on Your Stripe Account

To use ARRIVÉE for ticketing, you need a fully verified Standard Stripe account. This is the same kind of account most businesses use to accept online payments. If you already have an active Stripe account that processes payments today, you are most of the way there.

2.1 Account Type

You need a Stripe Standard account, registered in your business name (or your legal entity's name if you operate through one). If you are operating through an LLC or corporation, the Stripe account should be in the entity's name, not your personal name.

2.2 Verification Status

Your account must be in "charges enabled" status — meaning Stripe has verified your business and is ready to process payments. If your Stripe Dashboard shows any warnings about missing information or pending verification, those must be resolved before deployment.

2.3 Information Stripe Will Have on File

Stripe verifies the following information for U.S.-based business accounts. This is information you provide directly to Stripe during account setup — House Left Studio does not see it, store it, or have access to it:

  • Legal business name (matching your formation documents, if applicable)
  • Business address (physical address; PO boxes are usually not accepted)
  • Employer Identification Number (EIN) for entities, or Social Security Number for sole proprietors
  • Industry / business description (Stripe needs to categorize your business for compliance)
  • Bank account information for payouts (where Stripe sends your money)
  • Beneficial owner information — for any individual owning 25% or more of the business, Stripe collects name, date of birth, address, and SSN (or last four digits) for identity verification
  • Account representative information — typically the same person as the primary beneficial owner if you are a sole principal
Important For accounts in the United States, Stripe is required by law to verify beneficial owner identity. This is standard Know Your Customer (KYC) compliance and applies to every business that processes payments through Stripe, not just ARRIVÉE producers.

2.4 Recent Stripe Requirement Updates

Throughout 2026, Stripe has been rolling out updated verification requirements to align with U.S. and international financial regulations. If you have an existing Stripe account that has been inactive or that was set up some time ago, you may be prompted to update some information when you log in. This is normal — just complete any requested updates before your ARRIVÉE deployment date.

Section 3

Connecting Your Account to ARRIVÉE

Once your Stripe account is set up and verified, connecting it to ARRIVÉE is a one-time authorization step that takes about two minutes:

  1. House Left Studio sends you a Stripe authorization link as part of your ARRIVÉE intake.
  2. You click the link. It takes you to Stripe's own website (not House Left Studio's).
  3. You log in to your Stripe account using your normal Stripe credentials.
  4. Stripe asks you to confirm: "Do you want to connect this account to ARRIVÉE (operated by House Left Studio)?"
  5. You click Approve.
  6. Stripe sends you back to ARRIVÉE. You're connected.
What you do not share with House Left Studio Your Stripe login, password, two-factor codes, bank account numbers, or any account credentials. The Stripe authorization flow handles the connection at Stripe's end — House Left Studio only receives a token that lets ARRIVÉE create charges payable to your account. We cannot log into your Stripe account, withdraw funds, or see your personal information.

Section 4

What Stays Under Your Control

Throughout the engagement, you keep full ownership of your Stripe account and full control over your business decisions:

  • You can log into your Stripe Dashboard at any time and see every ticket sale in real time.
  • You can issue refunds directly from your Stripe Dashboard without involving House Left Studio.
  • You can change your bank account, payout schedule, business name, or any other account setting without notifying House Left Studio.
  • You can disconnect ARRIVÉE's authorization at any time from your Stripe Dashboard. Disconnection will end ARRIVÉE's ability to create new charges on your behalf, but does not affect charges already processed.
  • You receive your own Stripe 1099-K each year (issued by Stripe directly to you, not by House Left Studio).
  • Customer service inquiries about specific ticket transactions — refund requests, payment issues, receipt questions — are yours to handle, as they would be for any other product you sell.

Section 5

Pre-Deployment Checklist

Before your ARRIVÉE ticketing event goes live, confirm each of the following:

  • I have an active Stripe account (or have created one at stripe.com).
  • My Stripe account is registered to the correct legal entity (matching the entity that signed the ARRIVÉE Producer Service Agreement).
  • My Stripe Dashboard shows "charges enabled" — no warnings, no pending verification requirements.
  • I have completed any recent verification update prompts (beneficial ownership, business representative, etc.) if Stripe has requested them.
  • My bank account on Stripe is current and correct (where Stripe will send my ticket revenue).
  • I have received the Stripe authorization link from House Left Studio.
  • I have completed the authorization and confirmed in ARRIVÉE that my account is connected.
  • I have reviewed my Stripe Dashboard's refund and dispute policies and confirmed I understand my responsibilities under the Connected Account model.
If anything is unclear Contact studio@houseleft.com before deployment. We would rather sort out any Stripe questions in advance than encounter them at intake or on event day.

Section 6

Resources

Stripe Documentation

House Left Studio

© 2026 House Left LLC d/b/a House Left Studio · Stripe Setup Guide v1 ← Back to ARRIVÉE